Frequently Asked Questions
Everything you need to know about our sustainable energy solutions and support.
What is the typical shipping time for solar panels and kits?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days via reliable carriers like UPS or FedEx.
Do ECO-WORTHY products come with a warranty?
Yes, we offer a comprehensive warranty on our products. Most solar panels carry a 10-year material and workmanship warranty, while controllers and inverters typically include a 1-year limited warranty.
What is your return policy for electronic components?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
Are your solar kits suitable for off-grid living?
Absolutely. Our solar kits are specifically designed for off-grid applications including RVs, boats, cabins, and emergency backup power systems.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal and Klarna for financing options.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier’s tracking portal.