Returns & Exchanges
At ECO-WORTHY, we stand behind the quality of our renewable energy products and offer a 30-day satisfaction guarantee for a full refund or exchange. If you are not completely satisfied with your purchase, our dedicated support team is here to assist you with a seamless return process.
Initiate Your Request
Contact our customer service team via email with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all solar panels, controllers, cables, and manuals that were included in the initial shipment.
Ship the Item
Affix the provided return label to your package and drop it off at the designated carrier location, ensuring you keep a copy of the tracking number for your records.
Inspection and Refund
Once our technicians inspect the returned hardware for quality assurance, we will process your refund or dispatch your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing